Inbound Call Centre Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre professionals learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical one-day workshop.
Price $895 per person plus GST.
Available in Sydney, Melbourne, Canberra, Brisbane, Adelaide, Perth, Darwin and Hobart. For further details, please contact us on (02) 9829 7164 or contact@LearnCorp.com.au. The course runs on weekdays and on weekends and is delivered either in the Central Business District of your capital city for the public version of the course, or on site at client premises at no extra cost. Minimum enrolment numbers apply to the public version of the course. These numbers are lower if you wish for the course to run on site at your premises.
The course includes:
Learner Workbook for each participant
Templates
Planning sheets
Case studies
Certificate of Completion at the end of the course
LearnCorp Training Pty Ltd
Level 2, 131 York Street, Sydney NSW 2000
Delivering courses nationally
Phone (02) 9829 7164
Fax (02) 9475 0531
Mobile 0414 653 183
Mobile 0406 175 182
contact@LearnCorp.com.au
PO Box A1025 Sydney South NSW 1235
Terms and Conditions Apply
For further details or queries, please contact us on (02) 9829 7164 or contact@learncorp.com.au.
